ORDER PROCESSING
All orders are processed within 2-3 days upon receipt. Customers are responsible for all shipping charges unless the minimum spend is met in order to qualify for free shipping. Please note, only Canadian customers are eligible for free shipping on bulk orders totaling over the minimum spend.
DAMAGES AND MIS-SHIPS
Customers are responsible to verify and inspect the contents of their order upon receipt. Should there be any damages or discrepancies, please notify us within 10 days of receiving your goods. For items damaged in transit, please retain the original shipping box as we may need it to file a report with our carrier.
RETURNS
Due to the intimate nature of our products, we do not accept returns. We prioritize the health and safety of our customers, and for this reason, we are unable to resell items that have been previously handled. We encourage our customers to thoroughly review product descriptions and specifications before making a purchase. If you have any questions or concerns regarding a product, please do not hesitate to reach out to our customer service team for assistance.
PRICING
Please note that pricing on all products is subject to change without prior notice. Additionally, we do not offer refunds or credits for any price adjustments that may occur after an order has been placed. We encourage our customers to review their orders carefully before submitting them to ensure accuracy. Should you have any questions or concerns about pricing or your order, please feel free to contact our customer service team for assistance. We’re here to help.
